Cold Club® Refund Policy

At Cold Club®, we are committed to delivering exceptional products, training, and experiences. We understand that plans can change, and we strive to maintain a fair policy for both our participants and our team.

Products

Physical products purchased through Cold Club® may be returned within 30 days of the delivery date for a refund.

To be eligible for a return:

• Items must be unused and in their original condition.
• Products must be returned in their original packaging whenever possible.
• Customers are responsible for return shipping costs unless the product arrived damaged or was shipped incorrectly.

Refunds will be processed after the returned item has been received and inspected. 

To start a return, you can contact us at hello@coldclub.com. Please note that returns will need to be sent to the following address: 10439 Holman Rd N, Seattle, WA 98133

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@coldclub.com. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Retreats, Expeditions & Live Experiences

Because our retreats and live experiences require significant advance planning, staffing, lodging, transportation, permits, and other non-refundable expenses, the following cancellation policy applies:

More than 91 Days Before the Event

• Receive a 100% refund of your registration fee.

61–90 Days Before the Event

• Receive a 50% refund of your registration fee.

60 Days or Less Before the Event

• No refunds will be issued.

Participants are welcome to transfer their registration to another eligible participant if approved by Cold Club® prior to the event. Any transfer requests are subject to administrative approval and any applicable fees.

Event Cancellation by Cold Club®

If Cold Club® cancels an event for any reason, participants will receive the option of:

• A full refund of all registration fees paid, or
• A credit toward a future Cold Club® event, if preferred.

Cold Club® is not responsible for additional expenses incurred by participants, including but not limited to airfare, lodging, rental vehicles, travel insurance, lost wages, or other personal travel costs. We strongly recommend purchasing travel insurance for all retreats and expeditions.

Refund Processing

Approved refunds are generally processed within 7–14 business days to the original payment method. Processing times may vary depending on your financial institution.

Questions

If you have questions regarding this refund policy or need assistance with a cancellation or return, please contact the Cold Club® team through the contact information provided on our website.

By purchasing a Cold Club® product, retreat, or event registration, you acknowledge that you have read and agree to this Refund Policy.